Terms & Conditions

By using our site to buy products, enter an offer, promotion or survey or for any other purpose, and providing us with your information you agree to these terms and conditions and our Privacy Policy and you consent to being contacted by the methods and for the purposes set out in, and in accordance with, our Privacy Policy.

  1. Acceptance

1.1 The terms and conditions described below (together with the documents referred to in it) set out the terms and conditions on which you may make use of the Content or services (the "Content") available via the websites located at; www.lil-lets.com, www.lil-lets.co.uk, www.shop.lil-lets.co.uk including Lil-Lets sites around the world (the "Sites"), whether as a guest or a registered user. Please read these terms and conditions carefully before you start to use the Sites. By using the Sites, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using the Sites.

  1. Information about us

2.1 The Sites are owned and operated by Lil-lets UK Limited ("We" or “we”). We are a Limited Company registered in England and Wales under Company number 548990. Our registered office is at Second Floor Radcliffe House, Blenheim Court, Solihull, West Midlands, England B91 2AA.

  1. Accessibility

3.1 Access to the Sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Sites without notice. We will not be liable if for any reason the Sites are unavailable at any time or for any period.

3.2 Should you wish to register on the Sites you must be a minimum of 16 years of age.

3.3 We aim to update the Sites regularly and reserve the right to suspend, change, modify, add or remove aspects of the Content available on the Sites at any time. Any of the information on the Sites may be out of date at any given time and we are under no obligation to update such Content. If the need arises, we may suspend or restrict access to part or all of the Sites or close them indefinitely.

3.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of the security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.

3.5 You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your internet connection are aware of these terms and conditions, and that they comply with them.

  1. Intellectual Property Rights

4.1 We are the owner or the licensee of all intellectual property rights in the Sites, and in the Content published on them.

4.2 The entire content of these Sites, including its visual design and coding, is subject to copyright protection and is owned by or licensed to Lil-lets UK Limited. "LIL-LETS", "LIL-LETS PROVEN THE BEST PROTECTION", "WHISPER WRAPPER", "FRESHLOCK", ‘’DRYLOCK’’ & ‘’SmartFit’’ are UK registered trade marks of Lil-lets UK Limited.

4.3 You are authorised to view the Content of these Sites solely for personal, non-commercial use. The Content of the Sites is protected under UK and international laws, and the title to the Content shall not pass to you or any other person or organisation. All such rights are reserved. Unauthorised use of the content may violate copyright, trademark and other laws.

4.4 You may print off one copy, and may download extracts, of any page(s) from the Sites for personal reference and you may draw the attention of others within your organisation to material posted on the Site.

4.5 You must not modify the paper or digital copies of any materials you have printed  or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4.6 Our status (and that of any identified contributors) as the authors of Content on the Sites must always be acknowledged.

4.7 You must not use any part of the Content on the Sites for commercial purposes without obtaining a license to do so from us or the licensors. Permission must be sought in writing from the General Manager at the address shown above.

4.8 If you print , copy or download any part of the Site in breach of these terms and conditions, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  1. Images

5.1 Some people in images used on the Sites are models. All persons shown in images used on the Sites have given their consent to the use of their image by us.

  1. Reliance on information on the Sites

6.1 We have made reasonable efforts to ensure that the information contained on the Sites is accurate at the time of inclusion, however, there may be inadvertent and occasional errors.


6.2.1 Commentary and other materials posted on the Sites are not intended to amount to medical advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Sites, or by anyone who may be informed of any of its contents.

6.2.2 We reserve the right to modify any ‘Ask Vicki’ questions submitted on www.becomingateen.com or www.becomingateen.co.uk and may not answer all questions submitted. At times it may be necessary for another member of the team to answer questions on Vicki’s behalf. Vicki (or any other team member answering on her behalf) has not been medically trained and is not an expert in all fields so cannot answer all questions or questions that require specialist advice. If Vicki can’t find the answer to a question, she will try to suggest another source of help. We reserve the right to modify or remove questions deemed inappropriate or offensive.

6.3 If you have or suspect you may have a health problem or you would like help on a topic that we are not able or qualified to advise on, you should consult a suitably qualified professional or agency specialised in the relevant area. The information on the Sites is not intended to be a substitute for medical guidance from your own doctor or for the advice of qualified professionals in any other field. We cannot be held responsible for any actions taken as a result of using the information on the Sites.

  1. Our liability

The use of the Sites are entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Sites or reliance on any information on the Sites.


7.1.1 Whilst every effort has been made to ensure the high quality and accuracy of the Sites, the Content is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

7.1.2 All conditions, warranties and other terms which might be implied by statute, common law or the law of equity;

7.1.3 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Sites or in connection with the use, inability to use, or results of the use of the Sites, any Sites linked to it and any materials posted on it, including, without limitation any liability for:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits or contracts;

(d) loss of data;

(e) loss of goodwill;

(f) wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

7.2 The above clause 7.1 does not affect our liability for death or personal injury arising from the negligence, nor the fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

  1. Information about you and your visits to the Sites

8.1 We process information about you in accordance with our Privacy Policy. By using the Sites, you consent to such processing, and you warrant that all data provided by you is accurate.

  1. Transactions concluded through the Sites

9.1. Conclusion of sales and Availability of Stock

9.1.1.  Users may place orders for goods, which we may accept or reject. Whether or not we accept an order depends on the availability of goods, correctness of the information relating to the goods (including without limitation the price) and receipt of payment or payment authorisation by us for the goods.

9.1.2. We will indicate the acceptance of your order by delivering the goods to you, and only at that point will an agreement of sale between you and us come into effect. This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as practically possible thereafter, refunding you for any amount already paid.

9.1.3. Prior to delivery of the goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery of the goods, you may return the goods only in accordance with the returns policy set out herein.

9.1.4. Placing goods in a shopping basket without completing the purchase cycle does not constitute an order for such goods, and as such, goods may be removed from the shopping basket  if stock is no longer available or the price thereof might change without notice to you. You cannot hold us liable if such goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.

9.1.5. You acknowledge that stock of all goods on offer is limited, and that pricing may change at any time without notice to you. We will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Sites. However, we cannot guarantee the availability of stock. When goods are no longer available after you have placed an order, we will notify you and you will be entitled to a refund of any amount already paid by you for such goods. 

Certain goods may not be purchased for re-sale. Should we suspect that any such goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.

9.2. Payment

9.2.1. Payment for goods, for all orders, can be made via credit card (Visa, MasterCard, Discover, American Express, Maestro and Diners Club), PayPal, ApplePay and GooglePay. This is subject to the availability of such payment method and/or your eligibility to use such method.

9.2.2. For credit card payments, we may require additional information for purposes of authorising and/or verification of the payment (as the case may be). Under those circumstances, we may in our sole and absolute discretion withhold delivery of the goods in respect of that order, until we receive the additional information and until we have obtained authorisation for the payment. If and to theextent that we do not receive the necessary authorisation, your order will be cancelled by us.

9.3. Delivery, Returns and Refunds

9.4. Errors

9.4.1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of any goods on the Sites. However, should there be any errors of whatsoever nature on the Sites (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save in the case of any incorrect purchase price, to the extent of refunding you for any amount already paid, or otherwise as set out in the returns policy set out herein. 

94.2. We shall not be bound by any incorrect information regarding our goods displayed on any third-party websites.

9.5. Privacy Policy

9.6. FAQ’s

  1. Viruses, Hacking and other offences


You must not:

10.1.1 misuse the Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;

10.1.2 attempt to gain unauthorised access to the Sites, the server on which the Sites are stored or any server, computer or database connected to the Sites; or

10.1.3 attack the Sites via a denial-of-service attack or a distributed denial-of service attack.

10.2 By breaching this clause 10.1, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Sites will cease immediately.

10.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Sites or to your downloading of any material on it, or on any website linked to it.

10.4 Users should always use an anti-virus programme on any material downloaded from the Sites.

  1. Links

11.1 You do not need to ask permission to link to the Sites, however any page or file must have its URL displayed. We reserve the right to withdraw linking permission without notice.

11.2 Links to the Sites must be in a fair and legal manner and must not damage our reputation or take advantage of it.

11.3 You must not establish a link to the Sites in such a way as to infer any form of association, endorsement or sponsorship by Lil-lets UK Limited of that website or its products or services.

11.4 You must not establish a link from any website that is not owned by you.

11.5 We link to other websites from the Sites. These links are for your information only.

11.6 Although we look at these other websites to assess their quality, we are not responsible for the accuracy, quality or completeness of any information or advice provided by these websites and organisations. Linking should not be taken as endorsement of any kind of a website, organisation or product. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

  1. Changes to these Terms and Conditions

12.1. We may, in our sole discretion, change any of these terms and conditions at any time. It is your responsibility to regularly check these terms and conditions and make sure that you are satisfied with the changes. If you are not satisfied with the changes, you must not place any orders via the Sites and/or use the Sites.

12.2. Any changes will only apply after such change is displayed on the Sites, and if you use the Sites after the changes have been displayed, you will be deemed to have accepted such changes. 

  1. General

13.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Sites although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

13.2 If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

13.3 These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.4 Lil-Lets administers and operates the Sites from its location in Solihull, West Midlands, England, United Kingdom; other Lil-Lets sites may be administered and operated from various locations outside the United Kingdom. Although the Sites are accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Sites are available to all persons or in all geographic locations, or appropriate or available for use outside the United Kingdom. Lil-Lets reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Sites is void where prohibited. If you choose to access the Sites from outside the United Kingdom, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

13.5 We may revise these terms and conditions at any time by amending these terms and conditions. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Sites.

13.6 If you have any concerns or complaints about the material which appears on the Sites and/or about the Sites generally, please contact us at the address above or at consumerrelations@lil-lets.com.

Ltd. ©Copyright 2021. All Rights Reserved.